Baton Vapor is a world-renowned, USA-based manufacturer of premium next-generation nicotine products. We still have the same mission we started with in Bellevue, Washington back in 2014 - to provide adult smokers with a modern alternative to traditional cigarettes and eliminate big tobacco. At Baton, we care about ethical marketing practices and preventing youth access to our products. As we grow and continue to expand to new locations domestically and globally, we continue to pride ourselves on being a family-owned business that can stand up to big tobacco companies and make a lasting impact for adults looking to make the switch.
We are actively seeking an in-house Account Manager ideally with prior experience in the Vape or alternative goods industry. The ideal candidate should possess versatility to manage a variety of tasks related to wholesale customer management.
Key Responsibilities:
- Maintain proactive communication with existing clients to comprehensively address their needs, including order processing, upselling opportunities, and order placement.
- Foster robust client relationships through regular inbound and outbound interactions via calls, texts, and emails to sustain current clientele and re-engage lapsed customers.
- Collaborate effectively with various internal department teams to ensure seamless fulfillment of customer requests.
- Promptly address and resolve customer inquiries or concerns to uphold satisfaction levels.
- Manage payment collection and processing efficiently.
- Utilize Salesforce CRM tools for effective customer relationship management.
Qualifications:
- Proficient problem-solving skills to adeptly handle customer issues and requirements.
- Exceptional verbal and written communication skills to articulate product concepts effectively.
- Strong customer service and interpersonal skills tailored to diverse customer profiles.
- Efficient time management and multitasking capabilities to manage concurrent tasks and clients.
- Meticulous organizational skills coupled with keen attention to detail.
If you believe you meet these criteria, kindly submit your resume and application for our consideration. Click here to apply.
Job Details:
- Job Type: Full-time
- Pay: Starting at $18.50 per hour, with additional bonuses and incentives.
- Experience: 1-3 years in Account Management or Customer Service preferred.
- Experience with Salesforce (optional but preferred).
- Work Location: Henderson, NV.
Benefits:
- Health insurance.
- Dental insurance.
- Vision insurance.
Paid Training: Yes
Management:
- Reports to the VP of Sales.
Job Type: Full-time
Salary: $18.50 per hour
Expected hours: 25 – 40 per week
Benefits:
- Dental insurance.
- Health insurance.
- Paid time off.
- Vision insurance.
- Generous employee product benefits
- Opportunities for additional commission and bonuses
Experience level: 1-2 years
Shift: 8-hour, Day shift
Supplemental pay types: Bonus opportunities
Weekly work schedule: Monday to Friday
Work setting: In-person, Office
Education: High school diploma or equivalent (Required)
Experience: 2 years in Customer Service/Sales preferred
Work Location: In office
Click here to apply.